A better way to negotiate a homeloan
The purpose of the tool was to allow a seamless, easy negotiation process between home loan lenders and customers. The tool was primarily used by front-line staff in-branch.
Being the UX Lead for the HLTP Project I conducted and oversaw the analysis of the Business Requirements, User Research and production of multiple types of UX and UI Artefacts including the wireframes shown below.
- Creating harmony between User Needs, Business Requirements & Technical Limitations while delivering on-time and within budget.
- Planning and undertaking the User Research & Usability Studies required to produce related artefacts.
- Identification and maintenance of a diverse User Persona Set.
- Conducting Consumer Journey Mapping, User Story-boarding, Persona Identification & Analysis, Ecosystem Mapping, Competitive Auditing, Multivariate Testing & Defining Value Propositions.
- Sketching design concepts & producing Wireframes to present to relevant stakeholders.
- Developing & Validating interactive Prototypes.